Return Policy

Right of withdrawal

For distance contracts, the customer has the right to notify the company at within 14 days of withdrawing from the contract without having to give a reason for his decision.

The buyer has no right to withdraw from the contract in contracts whose subject is an item that was made according to the precise instructions of the consumer (personalization of the item), which was adapted to his personal needs, which due to its nature is not suitable for return. In practice, this means that for all products made at the customer’s request, the consumer does not return the product, but is obliged to pay under the contract. The seller is not responsible for incorrectly selected options (eg incorrectly selected type of personalized product, incorrect choice of personalization pattern, spelling errors, date errors, etc.) personalization at the time of purchase.

The buyer must return the goods to the company no later than 14 days after the notice of withdrawal from the order. The consumer returns the goods to the address:

Happy Frenchie Paw, Darja Draksler s.p.
Goriška ulica 16a
2000 Maribor

The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods.
The buyer must return the goods to the seller unused, undamaged, in unaltered quantity and in the original packaging, unless the product is destroyed, damaged, lost or its quantity has decreased without the fault of the buyer. 

Upon returning the goods, the buyer also sends an invoice for the goods, personal data and a transaction account to which he wishes to receive the returned payment. Payment will be refunded no later than 14 days from receipt of unused, undamaged goods in the same quantity and in the original packaging, unless the goods are destroyed, damaged, lost or their quantity has decreased without the fault of the buyer.
If the promotional code was used, these funds are considered a discount and are not returned to the user. Only the paid amount is returned to the user’s bank account, and at the same time the promotional code is returned to the user in the form of a new promotional code.


The product you receive might vary slightly from the product picture due to the nature of your product being HANDMADE.
Please understand that all T-shirts are handmade, and handmade items, by nature, have imperfections. Any item you purchase is one of a kind. 

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